Frequently Asked Questions
Everything you need to know about our aquatic-inspired fashion collections.
What is the inspiration behind your clothing designs?
Our collections are inspired by the vibrant colors and fluid movements of Nishikigoi. Each piece reflects the elegance and heritage of Cuttlebrook Koi Farm's award-winning lineage.
How long does shipping take for apparel orders?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn and unwashed clothing items with original tags attached. Please note that custom-printed merchandise is final sale.
How do I ensure I choose the right size?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend measuring a similar garment you own to ensure the perfect fit.
Are your materials sustainably sourced?
Yes, we prioritize eco-friendly fabrics including organic cotton and recycled polyester to ensure our fashion footprint is as clean as our pond water.
Do you offer wholesale opportunities for boutiques?
We do offer wholesale pricing for verified retailers. Please contact our sales team through the 'Contact Us' page with your business license details for more information.